COVID-19: Emirates to Operate Flights to More Destinations

Emirates will operate passenger flights to Frankfurt (2, 4, 6, 9, 11, 13 May), London Heathrow (3, 5, 7, 10, 12, 14 May), Manila (3, 6, 8, 10, 13, 15, 16 May), Sao Paulo (3 May), and Shanghai (2 May). The one-way special flights will facilitate travel for residents and visitors wishing to return home. Those who wish to travel to Shanghai must contact the embassy or consulate of the People’s Republic of China in the UAE. For all other flights, passengers can book directly on or via their travel agent. Only citizens of the destination countries, and those who meet the entry requirements of the destination will be allowed to board. Customers will be required to follow all health an

COVID-19: Lufthansa Group Extends Repatriation Flight Schedule

Due to COVID-19 travel restrictions, Lufthansa has extended the schedule of its repatriation flights until 31 May. Originally, the schedule was valid until 17 May. As of 18 May, Lufthansa will be operating flights from Frankfurt to Athens, Porto and Gothenburg. Domestic flights from Munich will be doubled. All destinations can be called up daily on Lufthansa is thus offering a total of 15 weekly long-haul connections: three times a week each from Frankfurt to Newark and Chicago, Sao Paulo, Bangkok and Tokyo. In addition, Lufthansa is now offering 330 weekly flights from its hubs in Frankfurt and Munich to the most important cities in Germany and Europe instead of the previous

Bench Events Unveils Speakers For 'Hospitality Tomorrow'

Following the successful launch of Hospitality Tomorrow, Bench Events has announced the first 30+ speakers for the second edition of Hospitality Tomorrow, set to take place on 12 May, 2020. The interactive programme will follow the sun around the globe and is split into a focus on five key markets spanning the planet, starting at 06:00 GMT with a session on China and ending at 16:00 GMT with a focus on North America. Anita Mendiratta, Special Advisor to the Secretary General of UNWTO, will be co-hosting the event with Jonathan Worsley. HardTalk presenter Stephan Sackur will be moderating several sessions of the interactive programme. The programme will once again have a stellar line-up of gl

COVID-19: Etihad Operates Additional Special Passenger Flights

As airlines around the world await the resumption of flights post COVID-19, Etihad Airways is operating additional special passenger flights to several destinations. The special schedule of flights gives foreign nationals in the UAE the opportunity to reunite with their families while allowing Etihad to carry essential cargoes. Return flights are also repatriating UAE nationals back to Abu Dhabi. UAE nationals wishing to return back to the UAE should contact their local UAE embassy or consulate. The special flights are available for booking through, the mobile app, by calling the Etihad Airways Contact Centre on +971 600 555 666 (UAE), or through a local or online travel agency. S

COVID-19: Airbus Reports Negative First Quarter Performance

After a solid start to the year, Airbus today reported its First Quarter (Q1) 2020 results which saw a not impressive performance due to the impact of the COVID-19 pandemic. Consolidated revenues decreased to € 10.6 billion (Q1 2019: € 12.5 billion), reflecting the difficult market environment impacting the commercial aircraft business with 40 less deliveries than a year earlier. A total of 122 commercial aircraft were delivered (Q1 2019: 162 aircraft), comprising 8 A220s, 96 A320 Family, 4 A330s and 14 A350s. Airbus Helicopters delivered 47 rotorcraft (Q1 2019: 46 units) with its 19% increase in revenues reflecting the favourable delivery mix and growth in services. Revenues at Airbus Defen

COVID-19: Radisson Hotels Launches 'Radisson Cares'

As India unites against COVID-19 and continues to brave through a nation-wide lockdown, Radisson Hotels today announced the launch of #RadissonCares in India. #RadissonCares is a campaign that leverages the Group’s expertise across a range of service areas to make a positive difference in the lives of its guests. With #RadissonCares, the Group aims to deliver its hallmark Yes I Can! service philosophy to guests as they collaborate to combat the pandemic, in efforts to practice social distancing and staying home. The campaign is being rolled out in five phases and will bring together tips and insights in the areas of housekeeping, food and beverage, elderly care, and health and wellness from

KLM Set to Take Off With €4 Billion Dutch Government Aid

When airlines across the world resume operations post COVID-19 pandemic, KLM will be one of those starting off on a strong financial footing. The airline will receive up to €4 billion in state aid from the Dutch government to help it cushion the impact of the ongoing COVID-19 crisis on the entire airline sector. Pretty much like every other airline, Air France and KLM are currently weathering a storm of unprecedented magnitude due to the ongoing COVID-19 pandemic. The aids to KLM became imperative considering that the airline is a major employer of labor and is of vital importance to the Dutch economy. KLM employs 30,000 staff. The scale of the public interest in the route network KLM operat

COVID-19: Etihad Partners with Zomato to Distribute Ramadan Meals

To make life a little more bearable and meaningful, Etihad Airways has launched the Etihad Ramadan Box initiative to bring Iftar meals to homes across the UAE. The airline has partnered with Zomato to deliver these meals to those affected by the novel coronavirus (COVID-19) including hospitals, essential workers, volunteers and communities in need. Those affected by the COVID-19 pandemic, through sickness or financial impact, can request one of the Etihad Ramadan Boxes through the Zomato app, and a freshly prepared meal will be delivered directly from Etihad’s Catering facility in Abu Dhabi. As well as the ready prepared meals delivered by Zomato, selected volunteers, healthcare and key work

Hilton and Mayo Clinic Partner to Elevate Guests Experience

In a first for the hospitality business, Hilton will launch a new program to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties around the world. Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out. Hilton CleanStay with Lysol protection will be a rigorous system that incorporates RB’s trusted know-how and scientific approach to cleaning practices and product offerings. Experts from Mayo Clinic’s Infection Prevention and Control team will advise and assist in enhancing Hilton’s

TAP Air Portugal to Launch New Direct Service to Cape Town

TAP Air Portugal will launch direct service between Lisbon, Portugal and Cape Town, South Africa with effect from 11 November, 2020. The seasonal service will operate three days a week from 11 November until the end of March 2021. The service will be operated by an Airbus 330-900neo offering a total of 298 seats including 34 in business class, 96 in economy extra, and 168 in economy class. Flight TP275 will depart Lisbon at 10:30 local time and arrive Cape Town by 23:40 local time. Flight TP276 will depart Cape Town at 02:05 and arrive Lisbon at 11:30 local time. #TAPPortugal #CapeTown #A330neo

COVID-19 Pandemic: Emirates to Refund Half a Million Tickets

Emirates has warned that passengers asking for refunds due to the COVID-19 pandemic, may have to wait for up to four months to get their refunds due to massive backlog. The airline has ramped up its capability to process refunds, reaffirming its commitment to customers and travel trade partners impacted by travel disruptions caused by the COVID-19 pandemic. With nearly half a million refund requests pending, the airline has taken proactive steps to restructure its back-end procedures and boost resourcing to accelerate the processing of refunds. Before the pandemic, Emirates processed an average of 35,000 refund requests in a month. But now, it is gearing up to handle 150,000 per month, and a

COVID-19: Kempinski Hotels Gets Creative to Help Guests

From online wedding salon to virtual real-time hotel tours to cosmetic tutorials, Kempinski Hotels has gotten creative to help its guest pull through the COVID-19 pandemic. Despite the currently limited travel and contact opportunities, Kempinski Hotels remain in close contact with their valued guests and have initiated creative actions in recent weeks to provide a high level of service. In addition to numerous charity campaigns and donations of medical supplies, the hotel teams around the globe have put business ideas into practice, ranging from takeaway apps and virtual real-time hotel tours to an online wedding salon. Kempinski Hotel Beijing Lufthansa Center has developed its own bilingua

COVID-19: Emirates to Operate Flights to Johannesburg and Lagos

To help travellers reunite with their families during the COVID-19 lockdown, Emirates will operate limited passenger flights to several destinations in Africa, Europe and Asia. Flights include Johannesburg (25 April), Lagos (26 April), Frankfurt (25, 27, 29 April), Jakarta (26 April), London Heathrow (23, 24, 26, 28, 30 April), Madrid (29 April), Manila (24, 28, 30 April), and Tunis (30 April). Those wishing to travel to Johannesburg, Lagos, and Tunis must contact the respective embassy or consulate for these countries in the UAE. For all other flights, passengers can book directly on (select the “one-way” option when booking), or via their travel agent. Only citizens of the des

Ethiopian Completes Distribution of Jack Ma's 2nd Donation to Africa

Ethiopian Airlines has completed the flight and delivery of the second round shipments of life saving medical supplies to fight COVID-19 donated by Jack Ma to all African countries. The airline expressed its complements and the highest appreciation to the Jack Ma Foundation, our Prime Minister H.E. Dr. Abiy Ahmed, WFP and the African CDC for giving it the opportunity to serve Africa during this unprecedented global health and economic crisis. As a truly and indigenous Pan African airline which has been serving Africa by Africans, there is nothing more pleasing for the 17,000 strong work force at Ethiopian Airlines than coming to the rescue of our African people specially in delivering lifesa

Create Ramadan Memories with Four Seasons Hotel Cairo

Ramadan has always been a month of grace, blessings and gratitude, but also of new beginnings and hope. This year especially, Ramadan comes with an additional precious gift, time - time to spend with loved ones, enjoy the chance to cook at home or achieve those postponed fitness goals. To further support those goals, the family at Four Seasons Hotel Cairo at Nile Plaza will be sharing some of their best-loved tips to create a series of Four Seasons @Home experiences, designed to inspire guests to recreate a little of Four Seasons flair at home. To honour this special time of the year, Executive Chef Gianluca Visani and his culinary team have created a Ramadan To-Go Iftar menu to bring Four S

How Nigerian Airlines Can Drive Profitability Through Reinvention

It is no doubt the airline business in Nigeria will never be the same again upon resumption after the COVID-19 pandemic, hence, the call by operators and the various stakeholders for a government palliative or bailout as we know it. The Chairman Airline Operators of Nigeria AON has rightly sent out suggestions to the Federal Government and Financial institutions seeking an effective path to the recovery of Airline Operations in Nigeria post COVID-19, placing priority on a strategic approach to ease the financial burden on airline operations in the area of revisiting statutory charges, taxes in addition to the various monetary relief packages. Away from what the Federal Government can do to h

Here Are New Seat Designs That Encourage Social Distancing Onboard

As airlines are now resorting to blocking the middle seat to stop the spread of the COVID-19 virus, Aviointerior might have found a permanent solution to that problem. The Italian aircraft interiors company has launched Janus - a new seat design that can help airlines put passengers in the middle seats while still maintaining social distancing onboard. The new two-faced design is distinguished by the reverse position of the center seat of the triple to ensure the maximum isolation between passengers seated next to each other. While passengers seated on the side seats, aisle and fuselage, continue to be positioned in the flight direction as usual, the passenger sitting in the center is facing

WTM Portfolio Unveils Resource Platform WTM Global Hub

While the whole world is on lockdown due to the COVID-19 pandemic, WTM Portfolio has launched a new online portal, WTM Global Hub, to connect and support travel industry professionals around the world. The resource hub will go live today, 23rd April, 2020, offering the latest guidance and knowledge to help exhibitors, buyers and others in the travel industry face the challenges of the global coronavirus pandemic. WTM Portfolio – the parent brand for WTM London, WTM Latin America, Arabian Travel Market, WTM Africa, Travel Forward and other key travel trade events – is tapping into its global network of experts to create content for the hub. The platform will be regularly updated to deal with

COVID-19: Ethiopian Cargo Deploys Advanced Pharma Wing

In response to the growing demand for air cargo services following the spread of COVID19, Ethiopian has been deploying its massive cargo capacity to facilitate the flow of essential cargo such as medical supplies wherever they are needed. The state-of-the-art Pharma Wing of Ethiopian Cargo & Logistics Services, which is housed within the largest trans-shipment terminal in Africa, has been central to the airline’s effective handling and shipping of medical supplies across Africa and beyond. Equipped with temperature controlled pharma handling storage covering an area of 54,000 sq. m, the Pharma Wing is suitable for handling medical supplies in different temperature ranges through the use of a

Coronavirus: Emirates Steps up Precautionary Measures

As the COVID-19 virus continues to spread, Emirates has stepped up precautionary measures at the airport and on board to ensure the health and safety of its employees and customers. All cabin crew, boarding agents and ground staff in direct contact with passengers will now wear personal protective equipment (PPE) which includes a protective disposable gown over their uniforms, and a safety visor, in addition to masks and gloves. At Dubai International airport, gloves and masks are mandatory for all customers and employees. Thermal scanners monitor the temperatures of all passengers and employees stepping into the airport. Physical distancing indicators have been placed on the ground and at w



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